Service Mobility (SM) integrates with the Service and Stock modules in Baseplan Enterprise. This application allows technicians to process service calls and service jobs from their mobile devices.
Technicians can complete checklists, issue parts, add outstanding items, initiate backorders, add timesheets and notes from the application. Detailed service history of the equipment can be viewed in real time. New service jobs can also be created from SM.
SM improves communication by allowing technicians and office staff to exchange messages through the course of service work. Service coordinators can get complete visibility of the technician’s progress and availability from Enterprise.
tomers to view and approve the job details from a single screen.